Help Center

• What should I do if my order is approved but hasn’t been shipped yet?

We usually ship orders 5-7 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

• Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

• How do I know my order has been confirmed?

An email will be sent once you’ve successfully placed your order. We’ll also let you know along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your GardeningCrop account.

• How will my order be delivered?

All orders are shipped through courier services that deliver the packages to your doorstep.

• Are the products eligible for returns?

The products ordered from GardeningCrop are not returnable. If you receive the wrong products or the damaged products, you can claim a refund.

• For which cases can I claim the refund?

If the product is not delivered to you for any kind of issues, you can claim a refund.

• Can I cancel the order after being ordered?

Yes! you can cancel the order after it is being ordered within 12 hours of the order confirmation.

For this, you have to send us an email with your order number within 12 hours or you can call our customer support to do the same. 

Note: Please keep in mind that, if your order has been shipped or been handed over to the courier services, you can not cancel the order.

• Which type of payment options does GardeningCrop offer?

We accept only prepaid payments. You can pay through

• Net Banking
• Gift Card
• Mobile Wallet
• GardeningCrop Wallet
• Visa, MasterCard, Maestro, and American Express Credit or Debit cards issued in India and 21 other countries.

• I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

• Will the delivery be tried again if I’m not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

• The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

• How is a ‘business day’ different from a regular day?

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.